Frequently Asked Questions

Click the registration button on the w367 homepage and fill in your details — full name, date of birth, email address and a secure password. You must be at least 18 years old, or the higher minimum required by the operator's licence jurisdiction, to register. Once your email is verified, your account is active and you can make your first deposit in PKR.

w367 requires a valid government-issued identity document — a Pakistani CNIC or passport is accepted. You may also be asked for proof of address and, in some cases, source-of-funds documentation. KYC must be completed before withdrawals are processed. Submitting clear, unobstructed copies speeds up the process significantly.

No. w367 strictly allows one account per person, per household and per device. Duplicate accounts violate the Terms and Conditions and may result in both accounts being suspended and any funds therein forfeited. If you have forgotten your login details, use the password-reset feature rather than creating a new account.

You must be at least 18 years old — or the higher minimum required by the operator's licence jurisdiction — to register and use w367. Age is verified through the KYC process. Any account found to belong to an underage user will be immediately closed and all associated funds forfeited. Reaching age 18 does not by itself make gambling lawful in all parts of Pakistan.

On the login screen, click "Forgot password?" and enter the email address registered to your account. You will receive a password-reset link by email. Follow the instructions in that email to set a new password. If you do not receive the email within a few minutes, check your spam folder or contact support at [email protected].

Log into your w367 account, go to the Cashier or Deposit section and select your preferred payment method. All transactions on w367 are processed in Pakistani Rupees (PKR). Available methods depend on the operator's current cashier options. Payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are mentioned as context only and do not imply those providers support or endorse gambling.

The minimum deposit amount is set by the operator and may vary by payment method. Visit the Cashier section of your w367 account for current minimum and maximum deposit limits in PKR. Limits are subject to change and the most accurate figures are always displayed in the deposit flow itself.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Once approved, withdrawals are typically processed within the timeframe published in the operator's cashier terms. Completing KYC in advance — by submitting your CNIC and any other required documents — removes the most common cause of withdrawal delays.

Withdrawals may be declined for several reasons: incomplete KYC verification, unmet wagering requirements on bonus funds, a mismatch between deposit and withdrawal methods, or an outstanding security check. You will be notified of the specific reason. Contact support at [email protected] with your account reference and the team will explain the exact requirement to clear the withdrawal.

Bonus funds are subject to wagering requirements — you must wager the bonus amount a specified number of times before it becomes eligible for withdrawal. The exact requirement is stated in the promotion terms at the time the bonus is credited. Your real-money balance (funds you deposited yourself, not subject to an active bonus condition) can generally be withdrawn separately, subject to minimum thresholds.

w367 covers a wide range of sports markets. Cricket is the most popular category for Pakistani users — including PSL, Pakistan internationals, ICC tournaments, T20 World Cup and bilateral series. Football markets cover major international leagues and competitions. UFC and combat sports are also available. Additional markets may be offered depending on the operator's current event schedule.

Yes. w367 offers live in-play betting on cricket, allowing you to place bets while a match is in progress. Odds update in real time based on the match situation — useful during a run chase or a bowling powerplay. Markets may be suspended briefly during significant moments. In-play availability depends on the event and the operator's live data partnerships.

w367 offers a full casino section featuring live casino games — baccarat, roulette, blackjack and game-show style formats with real dealers — alongside slots from major providers, table games including poker variants, and more. The live casino section streams in real time and is accessible on both desktop and mobile. The game library is managed by the operator and updated over time.

Live casino games on w367 are streamed from professional studio environments with real dealers. You join a table, place your PKR bets within the time window, and the result is determined by the physical action — cards dealt, wheel spun, dice rolled. It replicates the experience of a real casino table. A stable internet connection gives the best streaming quality.

Yes. w367 is fully mobile-optimised and accessible from any modern smartphone or tablet browser, whether you are on a 4G connection in Karachi, Lahore, Islamabad, Rawalpindi, Peshawar or elsewhere in Pakistan. No separate app download is required to access the full range of sports betting and casino features via the mobile browser.

Welcome bonuses on w367 are credited to your account after your first qualifying deposit. The bonus amount and structure are set by the operator and published in the promotion terms. All welcome bonuses are subject to wagering requirements. Read the full terms of each offer carefully before opting in, as minimum odds and eligible markets both apply.

Once a bonus is credited, it is typically held in your bonus balance while your real-money balance is used first for wagering, or vice versa, depending on the operator's configuration. Mixing multiple bonuses simultaneously is not permitted unless the promotion explicitly states they can be combined. Check the specific promotion terms for the exact stacking rules.

A wagering requirement specifies how many times you must wager a bonus amount before it converts to withdrawable cash. For example, a PKR 1,000 bonus with a 30x wagering requirement means placing a total of PKR 30,000 in qualifying bets. Not all games contribute equally — slots often count 100% while certain table games contribute at a lower rate. These details are always in the promotion terms.

Yes. Each promotion at w367 has a validity period during which the wagering requirement must be met. If the requirement is not completed within the stated timeframe, the bonus and any winnings generated from it will be removed from your account. The expiry date is shown in the promotion terms and in the active-bonus section of your account.

w367 uses SSL/TLS encryption for all data transmitted between your device and the platform. Personal data — including your identity documents, contact details and transaction history — is stored securely and accessed only by authorised personnel. Full details of data collection, storage and your rights as a data subject are in the w367 Privacy Policy.

Navigate to Account Settings and then the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and loss limits in PKR. Reductions take effect immediately. Increases are subject to a cooling-off period set by the operator. Setting limits before you start playing is the most effective way to keep your gambling within a budget you are comfortable with.

Self-exclusion is a voluntary block on your w367 account that prevents you from logging in, depositing or placing bets for a chosen period — typically a minimum of six months up to indefinite. You can request self-exclusion in Account Settings under Responsible Gambling, or by contacting support directly at [email protected]. It takes effect immediately and cannot be reversed during the active period.

If gambling is causing you or your family harm, please reach out for support. Internationally recognised responsible-gambling organisations include Gambling Therapy and GamCare — both offer free English-language support resources. These are text-only references; w367 has no commercial affiliation with them. You can also contact the w367 support team at [email protected] to activate self-exclusion or set limits immediately. See the full Responsible Gambling page for more details.

Pakistan has gambling restrictions in place under the Prevention of Gambling Act, 1977, and potentially under provincial and local regulations. w367 does not claim to be licensed, approved or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan, or any Pakistani authority. Users are solely responsible for understanding and complying with applicable laws in their province and locality. This is not legal advice.

You can reach the w367 support team by email at [email protected] or via the 24/7 live chat feature available on the platform (operator-provided). For responsible-gambling requests such as self-exclusion or limit changes, contact support directly and mention your request clearly. The primary support language is English; Urdu assistance is available as a secondary option — just state your preference at the start of the conversation.